Refund policy
We want you to love your Hair Labs wig. If you are not completely satisfied, we accept returns within 30 days of delivery.
Eligibility
- Item must be unworn, unwashed and unaltered, in its original condition and packaging, with any hygiene seals intact.
- For health and hygiene reasons, wigs that have been worn, washed, cut, coloured or otherwise altered cannot be returned.
How to return
All returns must be started by email first. Email support@hairlabsinc.com with your order number and reason for return, and we will reply with a return authorization and instructions. Please do not send an item back before you receive these instructions, as parcels that arrive without a return authorization may not be processed.
Approved returns are sent to our US returns address in Palm Desert, California, which is included in your return instructions. Return shipping is the customer's responsibility unless the item arrived faulty or incorrect.
Refunds
Once your return is received and inspected, we will notify you and process your refund to the original payment method within 5-10 business days. Original shipping charges are non-refundable.
Faulty or incorrect items
If your order arrives damaged, faulty or incorrect, contact us within 7 days of delivery and we will arrange a free replacement or full refund.
Contact us
Hair Labs
Email: support@hairlabsinc.com
Hours: Monday to Friday, 9am to 5pm PT. We reply within 1 business day.
US returns address: 72840 CA-111, Palm Desert, CA 92260, United States (all returns must be started by email first, see our refund policy)
Hair Labs is a trading name of Signature Companies Limited (company number 8315720, NZBN 9429050349548). Registered office: 2/9 Sharivari Place, Conifer Grove, Auckland 2112, New Zealand.