Shipping policy

We ship across the United States. Shipping is free on all US orders.

Processing

Orders are processed and dispatched quickly. You will receive a confirmation email with tracking once your order ships.

Delivery

Orders are delivered within 5-7 business days of being placed. Delivery times are estimates and may vary during busy periods or due to carrier delays.

Tracking

A tracking link is included in your shipping confirmation email so you can follow your order to your door.

Address accuracy

Please ensure your shipping address is correct at checkout. We cannot be responsible for orders sent to an incorrectly entered address.

Contact us

Hair Labs
Email: support@hairlabsinc.com
Hours: Monday to Friday, 9am to 5pm PT. We reply within 1 business day.
US returns address: 72840 CA-111, Palm Desert, CA 92260, United States (all returns must be started by email first, see our refund policy)

Hair Labs is a trading name of Signature Companies Limited (company number 8315720, NZBN 9429050349548). Registered office: 2/9 Sharivari Place, Conifer Grove, Auckland 2112, New Zealand.